Telecom Business Process Outsourcing (BPO) Services

The telecommunication industry involves the exchange of information over long distances by electric means and refers to all types of voice, text and video transmission. This industry also covers a wide array of information transmitting technology such as television, fiber optics, television broadcasting, internet, and telegraph. Telecommunication service providers range from local change carriers, complete local exchange carriers, and mobile wireless communication companies. As per the market research conducted by BrandonGaille states telecommunications industry is worth $ 1.2 trillion in the United States alone. It is necessary for businesses in this dynamic telecommunication industry to have a competitive edge over competitors.

Outsourcing solutions for requirements of connectivity, security issue tackling and other innovative offerings we ensure to drive your telecom company to reach maximum efficiency. Enabling businesses to concentrate on their core capabilities, Telecommunication BPO services will also assure high-quality output and data security. Fixed-line operators, cable companies, broadcasters, wireless service providers/ mobile network providers and others will benefit from Telecom BPO service providers.

Get a competitive edge over your competitors with enhanced connectivity, security, and innovations of latest devices & technology models from OURS GLOBAL. With 10+ years of experience as a high-end telecom business process service provider, our practices can deliver you optimum efficiency and assist you to concentrate much on building your core capabilities. OURS GLOBAL is an ISO 9001:2015 certified company that can assure you maximum quality output & data security aiming beyond just your short term solutions. We deliver cost-effective services related to wireless, internet, Wi-Fi, WiMAX, 3G/4G, DSL and traditional local & long distance service requirements.

The Telecom Business Process Outsourcing Services we provide are as follows:

Accounting & Bookkeeping Services: When our bookkeeping services comprises of identification, measuring & recording of financial transactional processes, our accounting services is simply the summarization, interpreting & communication of financial transactions. Assisting your telecommunication company with an accurate evaluation of your financial processes we can also guide you in critical decision making. Our financial experts can work you with the following:
- Accounting processes
- Bookkeeping processes
- Accounts Receivables
- Tax preparation
- Payroll services
- CFO Services
- Customer billing Processing
Research & Analysis Services: Our professional research & analysis experts can assist you in taking strategic organizational decisions with their abundant knowledge of current market landscapes & insightful reports. With the latest statistical tools & software like SAS, SPSS & MS EXCEL we can guide your organization to reach optimum quality & competitive edge. These are the sub-services that come under Research & Analysis category:
- Market Research
- Business Research
- Investment Research
- Competitive Business Analysis
- Financial Research
- Business Valuation
Call Center Outsourcing Services: Our 24*7 call center services can benefit your telecom industry with increased sales and better conversion rates. With our call center services vendor, you can be assured of result-oriented services at affordable rates. Our call center outsourcing services include:
- Cancellation requests
- Lost phone resolution
- Coverage area questions
- Number porting Requests
- Disaster recovery supports
- After hours
- Call Overflow
- Cross-selling & Upselling
- Warranty support
- Technical support & repairs
- Subscription services
- Service inquiries
- Billing inquiries
- Device related troubleshooting
- Pre-paid/ Post-paid ordering & activation
- Mobile wireless support
- Welcome calls
- Query resolution
- After-sales support
- Customer retention
- Payments & collections
- Webchat
- Server support
- Email management
- Sales and customer acquisition
- Technical support/ Help desk
- Order Validation- Industrial/ commercial/Individual
Back Office BPO Services: Strengthening your back office administrations through our effective solutions cater services to your requirements such as order fulfillment, applications processing, billing & collections operations. Through our high-quality BPO services, you can enhance your organization's business productivity, flexibility and offer you a competitive advantage over your competitors. Our back-office BPO services include:
- Catalog management
- Data mining
- Data entry
- Forms processing services
- Order Processing management
- Data capture services
- Document Digitization Services
- Data Extraction Services
- Data cleansing Services
- Customer Database management
- Product Data management
- Inventory management
Application Development Services: This service involves designing, testing, programming, planning, and bug-fixing for development & maintenance of application and software. Thus through this service, you can stay agile, innovation-oriented & effectively manage changes in the market. This service also benefits you with cost reduction, boosting productivity, increasing company value, enhancing flexibility and offering competitive advantages over your competitors. Our Web application development services comprise of services such as:
Digital Marketing Services: Our digital marketing services improve your webpage or website’s organic visits. Improving the organic results on search engines by encompassing appropriate strategies we can benefit you with much better results online. These are the services that come under this category: