Outsource Call Center Support Services

OURS GLOBAL’s call center support services can enable 24*7 communications with your customers for boosting your business ROI by improvement of operational efficiency. Our call center processes have evolved from simple call handling to integrate service desk over the years with both onsite and offshore call center voice and non-voice technical support facilities. Our contact centers across the globe are always kept updated with technology and skilled work force not just cuts off your business’s operational costs but also enhance your business processes with strategic businesses value.

Providing a spectrum of technical and help desk services our team of dedicated and well trained professionals blend effective technical processes to deliver required demands of your business. Analyzing extensively all product related call patterns we can design approaches for initiating your future products.

Call Center Services Inbound Call Center Services Outbound Call Center Services Order Management Services Email Support Services Customer Care Call Center Services Sales & Customer Acquisition Services Call Center Support Services Live Chat Support Services

Our Call Center Support Services Comprises of:

After Hours Call Center : Our after hour call center services can attend to your customer queries, assistance and support at any time irrespective of time or day. Ensuring prompt attending of calls our After Hours Call Center Services can enhance and maintain your business reputation. Fortifying your business operations, our 24*7 multi-channel contact center operations attend both inbound and outbound call answering services. Our After Hours Call Center Services comprises of:
- Sales and Customer Acquisition
- Customer Care and Service
- Technical support and Helpdesk
- Debt collection and more
CATI Services : Our cost effective and result oriented Computer Aided Telephone Interviewing Services will improve your market research data while minimizing operational costs and risks in data processing. Delivering services as per your requirements, our automated predictive dialer system will enhance volume and customer satisfaction. Our professionals can take care of appropriate processes from data logging to result analysis. With pre-coded responses our team of CATI professionals creates questionnaires on CATI system and export error-free results to give you the ultimate marketing edge in business. Our CATI services include sub-services such as:
- Qualitative research
- Quantitative research
- Reporting
- Tabulation
- Analysis
IVR Outsourcing Services : Our Interactive Voice Response Outsourcing services interact with your clients through facilities such as speech recognition and telephone keypad. This cost effective option can garner you an effective edge over your competitors by building effective customer satisfaction. Availing call center services to clients irrespective of their geographical location, we allow them to access confidential information with only their passwords. These services will also enable for directing customers to your company department or office.
Telephone Answering : Our live telephone services enable your customers to communicate with our skilled executives for any support they need. Our multi-channel contact centers handle overflow calls, after hour calls on weekends and holidays 24*7 representing your organization. Our well polite, well mannered and knowledgeable answering service professionals will always predetermined in proving high end customer experience for your clients. Our telephone services also provide daily reports and calls, faster transfer of customer messages in fast turnaround time.

Benefits of outsourcing your call centre support service requirements to OURS GLOBAL:

Desired business growth as per your requirements
Enhancement of customer relationships by error free customer channels around the clock
Saving on time and critical resources by letting you concentrate on core competencies
Improvement in your businesses through effective insights from CATI services
Result oriented IVR and telephone answering call center support services
Enhancement of productivity of in-house workforce
Increase in revenue and expansion of customer base
Maximum accuracy in product ordering and minimum call wait time for your clients
Flexible pricing structure depending on the complexity of the project, call volume, term of contract and skill level required for call center professionals
Professionals hired through assessment metrics based on processes of selection, screening and induction
High end technology and infrastructure incorporated to deliver first in class call center support services
ISO 9001:2015 certified company which always emphasis on delivering first in class quality services